FAQ

Our Service: You may call or complete our online form to request an appointment. We are available to take your call Monday through Friday between 8:00 am and 5:00 pm. If we are on another call and you leave a message, we will quickly return your call. Our service technicians work from 8:00 am to 6:00 pm Monday through Friday and sometimes Sunday. We will book a 2-hour arrival window. After the repairs are completed, we invite you to physically observe that everything we did meets your expectations. If satisfied, the technician will create the invoice on site and then collect payment. We accept cash, check, or a payment via credit card. Click this link to see and understand our pricing.

Our Technicians: All of our technicians are W2 employees covered by our workers compensation policy. This protects you in case someone is injured while on your property. In addition, all of our technicians are paid hourly. Nobody is paid a commission to sell and install parts or additional services. This means there is no incentive for a technician to sell parts that are not needed.

Insurance: Our company carries worker’s compensation, general liability, and commercial auto insurance. Our policy and coverage is available for your inspection upon request.

After We Leave: You will have already verified that everything is operating as it should; however, that does not mean you can forget about your lawn, trees, and bushes. Like any mechanical system, problems can arise unexpectedly or things can be missed. As such, it is imperative that someone monitor the health of the lawn, trees, and bushes after we leave. If you observe stress in any of the aforementioned items, you should begin hand watering and then call us to schedule another appointment.

Warranty: We will warranty all parts against poor workmanship or manufacturing defect that we install up until the first freeze. We do not warranty your grass, bushes, trees or any living thing.  It is the homeowner’s responsibility to physically inspect their vegetation periodically and to identify any problems. As the summer goes on, you will likely notice that some areas of your lawn will begin to need more water. Please be sure the technician shows you how to make changes to your programmed settings. If you are not comfortable making changes, you are welcome to call us for another service call. Since we do not live on the property we cannot know if there is a new or existing problem after we leave. This is why it is so important that the home owner study the health of their vegetation to ensure all is good. Manually testing the system periodically during the day is an excellent idea, too. This will help you identify problems before they become serious.

Sometimes leaks in a system can manifest themselves in different ways. For example, a leaky manifold right next to the home can in rare cases send water into the basement. It is the homeowners responsibility to notice problems like this in a timely manner before extensive damage occurs. This can be done by periodically inspecting the manifold box and/or basement. If we are found to be at fault, we will refund up to everything that was paid for the service.

Sometimes tree roots grow and pinch poly lines so that your zone no longer has enough pressure to adequately water the lawn. In cases like this, we have to either find the pinch to repair it or reroute the line around the tree. In all cases, it requires cutting roots so that we can get at the problem. Cutting tree roots can put the trees health at risk. This risk must be assumed by the homeowner. We will not warranty your tree against possible damage.

Drip Systems: It’s pretty easy to identify a zone in your lawn not working. When manually testing your system, you can physically observe that heads are popping up and that the spray pattern is appropriate. Monitoring the drip system isn’t quite as easy. Generally, you can confirm that it is going on if you hear air being pushed out emitters and by also finding a few emitters and confirming that water is being pushed out. That being said, it would be very difficult for us or anyone to confirm that every emitter is performing correctly. Typically, there are 3-4 emitters per tree and it is above the soil and below the landscaping fabric and rocks or wood chips. As such, easily getting to and inspecting them all would be very difficult and time consuming. We are happy to do this if you want to pay for this type of service. We would charge $90/hr.

High Water Bills: Quite often we are called out after a customer receives an unusually high water bill. We are quite good at finding and fixing this type of problem. That being said, please don’t wait until your next water bill to ensure we nailed it. A typical lawn on a hot day needs 125 gallons per every 1,000 square feet. Other sources state a lawn needs around .6 gallons per square foot. A typical lawn, will use about 2,000 gallons on a watering day. So, have the technician show you your water meter, which is normally rounded to the nearest thousand. Make note of the reading in the evening and then check it again in the morning after your lawn has been watered. If you used 5,000 gallons when you were expecting only 2,000 gallons to be used, you have a problem. In this case, we will come back and search for additional possible problems. In no case can we take responsibility for your water bill. Please work with the technician to enable you to quickly determine if all is well after we leave. As a side note, we typically resolve problems like this on our first attempt.

Winterization: Hundreds and perhaps thousands of customers use our service to winterize their sprinkler system each year. Our process to winterize your sprinkler system entails utilizing a gas powered air compressor to push all the water out of each zone and to the bleed valve at the basement shut-off valve. We invite you to physically observe this procedure of removing all the water from your system. In rare cases, people will find freeze damage to their system in the Spring. This can occur if someone inadvertently turns on the water to your sprinkler system during the winter or if the main shut-off to your sprinkler system has a very slow leak. The latter problem can refill your system over several months assuming it is a slow leak. The best way to detect this type of problem is to periodically inspect bleed-valves on your back-flow throughout the winter. There should be no sign of water after our winterization process. Our winterization warranty is that we properly removed the water from the system at the time of service. Due to the aforementioned possible problems, we do not warranty that your system will remain water free all winter long. Please note that problems like this are extremely rare; however, they can happen.

Our Appointment: In peak months (April/May/June) customers often have to wait 2-3 weeks for us to arrive. Upon arrival, we don’t know if the job will take 30 minutes or four hours. Our goal is to arrive early in the 2-hour arrival window and leave before the arrival window closes. Unfortunately, sometimes the job takes much longer, which can then cause us to need to reschedule asubsequent appointment. In general, we like to try and finish what we start. To minimize the impact on other customers we do our best to save some appointment windows each week in the event a customer needs to be rescheduled. We know that nobody wants to be rescheduled, so we do our best to prevent this from happening.