Our Service: You may call or schedule an appointment online. We can take your call Monday through Friday between 8:00 am and 5:00 pm. If we are on another call and you leave a message, we will quickly return your call. Our service technicians work from 8:00 am to 6:00 pm Monday through Friday and sometimes Sunday. We will book a 2-hour arrival window. After the repairs are completed, you should physically observe that everything we did meets your expectations. If satisfied, the technician will create the invoice on-site and collect payment. We accept cash, checks, or pay via credit card. Click this link to see and understand our pricing.
Our Technicians: Our technicians are W2 employees covered by our worker’s compensation policy. This protects you in case someone is injured while on your property.
Insurance: Our company carries worker’s compensation, general liability, and commercial auto insurance. Our policy and coverage are available for your inspection upon request.
After We Leave: You will have verified that everything is operating as it should; however, that does not mean you can forget about your lawn, trees, and bushes. Like any mechanical system, problems can arise unexpectedly or be missed. As such, someone must monitor the health of the lawn, trees, and bushes after we leave. If you observe stress in any of the items above, you should begin hand watering and call us to schedule another appointment.
Warranty: We will warranty all parts against poor workmanship or manufacturing defects that we install until the first freeze. Our technicians strive to resolve all sprinkler system issues during the initial visit. The owner’s responsible for inspecting everything before the technician leaves to ensure they are 100% satisfied with the entire sprinkler system. The owner should double-check that there are no leaks, understand clock settings, and provide good coverage. The best way to confirm all is good is to inspect the backflow, manifold(s) visibly, and each zone while running. The technician will gladly walk you through the items above. If problems are identified after our visit, the 2nd trip must be treated as a new service call. By the technicians doing their best and the customer confirming all is well, we can keep our prices low and the quality up. This is a win for everyone. We appreciate your participation.
We do not warranty grass, bushes, trees, or living things. The homeowner’s responsibility for physically inspecting their vegetation periodically and identifying any problems. As the summer goes on, you will likely notice that some lawn areas need more water. Please be sure the technician shows you how to change your programmed settings. If you are uncomfortable making changes, call us for another service call. Since we do not live on the property, we cannot know if there is a new or existing problem after we leave. This is why it is so essential that the homeowner study the health of their vegetation to ensure all is good. Testing the system periodically during the day is also an excellent idea. This will help you identify problems before they become serious.
Sometimes leaks in a system can manifest themselves in different ways. For example, in rare cases, a leaky manifold right next to the home can send water into the basement. It is the homeowner’s responsibility to notice problems like this promptly before extensive damage occurs. This can be done by periodically inspecting the manifold box and basement. If we are found to be at fault, we will refund up to everything paid for the service.
Sometimes tree roots grow and pinch polylines so your zone no longer has enough pressure to water the lawn adequately. In cases like this, we must either find the pinch to repair it or reroute the line around the tree. In all cases, it requires cutting roots to get at the problem. Cutting tree roots can put the tree’s health at risk. The homeowner must assume this risk. We will not warranty your tree against possible damage.
Drip Systems: It’s pretty easy to identify a zone in your lawn not working. When manually testing your system, you can physically observe that heads are popping up and that the spray pattern is appropriate. Monitoring the drip system isn’t relatively as easy. Generally, you can confirm that it is going on if you hear air being pushed out by emitters, find a few emitters, and ensure that water is being pushed out. It would be tough for us or anyone to confirm that every emitter performs correctly. Typically, there are 3-4 emitters per tree above the soil and the landscaping fabric and rocks or wood chips. Quickly getting to and inspecting them all would be very difficult and time-consuming. We are happy to do this if you want to pay for this service. We would charge $80/hr.
High Water Bills: We are often called out after a customer receives an unusually high water bill. We are pretty good at finding and fixing this type of problem. That being said, please don’t wait until your next water bill to ensure we nailed it. A typical lawn on a hot day needs 125 gallons for every 1,000 square feet. Other sources state a property needs around .6 gallons per square foot. A regular yard will use about 2,000 gallons on a watering day. So, have the technician show you your water meter, usually rounded to the nearest thousand. Please note the reading in the evening and then recheck it in the morning after your lawn has been watered. If you used 5,000 gallons when you were expecting only 2,000 gallons to be used, you have a problem. In this case, we will search for additional possible issues. In no case can we take responsibility for your water bill? Please work with the technician to enable you to determine if all is well after we leave quickly. As a side note, we typically resolve problems like this on our first attempt.
Please note that you will not agree to be liable for a high water bill or water damage. You must understand what we did, visibly inspect our work, monitor the system after we leave, and understand how the procedure operates. We will strive to do everything right; however, sometimes mistakes can be made. We need your second set of eyes and you to be in tune with the home and watering system after we leave. Working together, we can ensure that there are no unpleasant surprises.
Winterization: Hundreds and perhaps thousands of customers use our service yearly to winterize their sprinkler systems. Our process to winterize your sprinkler system entails utilizing a gas-powered air compressor to push all the water out of each zone and to the bleed valve at the basement shut-off valve. We invite you to physically observe this procedure of removing all the water from your system. In rare cases, people will find freeze damage to their system in the Spring. This can occur if someone inadvertently turns on the water to your sprinkler system during the winter or if the main shut-off to your sprinkler system has a prolonged leak. The latter problem can refill your system over several months, assuming it is a slow leak. The best way to detect this problem is to inspect bleed valves on your backflow throughout the winter periodically. There should be no sign of water after our winterization process. Our winterization warranty is that we correctly removed the water from the system during service. Due to the aforementioned possible problems, we do not warrant that your system will remain water free all winter. Please note that issues like this are sporadic but can happen.
Our Company: Please note that Sprinkler Doctors is a division of Sage Solutions Inc. Sage Solutions, a Colorado corporation founded in 2016. Sage Solutions Inc. is doing business as Sprinkler Doctors. Checks can be made out to Sprinkler Doctors or Sage Solutions. Credit card charges will appear on your credit card statement as Sage Solutions. Please note that our sprinkler technicians are not licensed plumbers or electricians. We should not be doing electrical or plumbing work inside of your home. That being said, we carry insurance for electrical and plumbing, which our insurance company requires.
Our Appointment: In peak months (April/May/June), customers often have to wait 2-3 weeks for us to arrive. Upon arrival, we don’t know if the job will take 30 minutes or four hours. Our goal is to arrive early in the 2-hour arrival window and leave before the arrival window closes. Unfortunately, sometimes the job takes much longer, which can then cause us to need to reschedule a subsequent appointment. In general, we like to try and finish what we start. To minimize the impact on other customers, we do our best to save some weekly appointment windows if a customer needs rescheduling. We know nobody wants to be rescheduled, so we do our best to prevent this.
Estimates: All estimates expire 30 days from the date on the forecast unless accepted by the customer within that time frame. An assessment is taken once the customer sends us the appraisal back with their signature and a 50% deposit. Upon acceptance, the job is to be scheduled. Reviews are to be completed as a bid unless otherwise agreed upon.